Privacy Policy

The following data privacy notice explains the circumstances in which The Artizen will collect personal data from you, why it is being collected, how we will use it and to whom we might disclose it to if necessary.

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The Data Controller

The Artizen is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use and look after your personal information when you visit our website, contact us, make an enquiry, buy artwork, use our framing or design services, attend an event, or sign up to hear from us.

The Artizen is the data controller for the personal data we collect and process.

We process personal data in line with UK data protection law, including the UK GDPR and Data Protection Act 2018.

If you have any questions about this Privacy Policy or how we use your personal data, please contact us:

The Artizen
2 James Watt Close
Drayton Fields
Daventry
Northamptonshire
NN11 8RJ

Email: team@theartizen.co.uk
Telephone: 01327 223 418

What Data is Being Collected & Processed?

For us to provide a quality service and assist you with your property matters we will inevitably collect, store and use elements of your personal data. The processing of this personal data is often a contractual requirement and is required by The Artizen to provide assistance with the services you have requested from us.

You will usually need to disclose to us the following:

Your full name, address, email address, date of birth, telephone and mobile number.

We will also monitor, record, store and use any telephone, email or other electronic communications with you for training purposes so that we can check any instructions given to us and to improve the quality of our customer service.

Any personal data we collect from you will not be transferred outside the European Economic Area.

If you have any questions or concerns please just ask.

How We Use Your Data

We may use your personal data to:

Respond to enquiries
Contact you about your enquiry, order, appointment, delivery, event booking or service. This may include contact by telephone, text message, WhatsApp or email, and may occasionally be from a member of The Artizen team using a work or personal telephone number
Process orders and payments
Arrange delivery or collection
Provide framing, design, gallery, commission or event services
Manage appointments or consultations
Keep accurate business records
Improve our website and service
Send marketing emails where you have agreed to receive them, or where the law allows us to contact you about similar products or services
Meet our legal, tax or accounting obligations

We do not sell your personal data.

Website Cookies

When you use our website, cookies or similar technologies may collect basic information about your visit.

This may include:

  • Your IP address
  • The date and time of your visit
  • Pages viewed
  • Browser and device information
  • How you arrived at our website

This information helps us understand how our website is used and how we can improve it.

Some cookies are needed for the website to work. Others, such as analytics or marketing cookies, will only be used where the law allows, and where consent is required, we will ask for it.

You can usually manage or delete cookies through your browser settings. Please note that some parts of the website may not work properly if cookies are blocked.

Direct Marketing Communications

We may use your information to tell you about artwork, artists, exhibitions, events, framing, design services, gallery news or other updates from The Artizen.

You can opt out of marketing communications at any time by using the unsubscribe link at the bottom of our emails or by contacting:

team@theartizen.co.uk

We are a friendly bunch of people and it will never be our intention to annoy you in any way.

Links to Websites of Other Providers Third Parties

This Privacy Policy only applies to The Artizen.

Our website may include links to other websites or third party services. We are not responsible for the privacy practices or content of those websites.

If you visit another website, you should read their own privacy policy.

How Long Will The Data Be Stored For?

We only keep personal data for as long as necessary.

In most cases, business, order and service records may be kept for up to six years for tax, accounting, legal or record keeping purposes.

Marketing information is kept until you unsubscribe or ask us to stop contacting you.

When information is no longer needed, we will delete it, anonymise it or securely archive it.

Sharing Your Data

Sometimes we may need to share your personal information with trusted third parties so that we can provide our service properly.

This may include:

  • Payment providers
  • Delivery or courier companies
  • Artists, framers, suppliers or installers
  • Event partners, where relevant
  • Website, email, IT or system providers
  • Accountants, insurers or professional advisers
  • Regulators, authorities or law enforcement bodies, where required by law

We only share what is necessary, and we expect those we work with to handle your data responsibly.

Protecting Your Privacy

The Artizen takes the protection of your personal data seriously.

We use appropriate security measures to help protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.

This includes secure systems, password protection, confidentiality, careful supplier selection and website security where appropriate.

While we do our best to protect your information, no internet transmission is completely secure.

Data Breaches

If a personal data breach occurs and it is likely to affect your rights or freedoms, we will take appropriate action.

Where required, we will notify the Information Commissioner’s Office and, where necessary, affected individuals.

Your Rights

Under UK data protection law, you have rights over your personal data.

These include the right to:

Ask for a copy of the personal data we hold about you
Ask us to correct inaccurate or incomplete data
Ask us to delete your data in certain circumstances
Ask us to restrict how we use your data
Object to certain uses of your data
Withdraw consent where we rely on consent
Complain to the Information Commissioner’s Office

Not all rights apply in every situation, but we will always consider your request properly.

To make a request, please contact:

team@theartizen.co.uk

We will usually respond within one month.

Withdrawing Consent

Where we rely on your consent to use your personal data, you can withdraw that consent at any time.

You can do this by contacting:

team@theartizen.co.uk

Withdrawing consent will not affect anything we have already done lawfully before consent was withdrawn.

Right to Complain

If you have a concern about how we handle your personal data, please contact us first so we can try to resolve it.

The Artizen
2 James Watt Close
Drayton Fields
Daventry
Northamptonshire
NN11 8RJ

Email: team@theartizen.co.uk

You also have the right to complain to the Information Commissioner’s Office.

You can contact the ICO on 0303 123 1113 or visit https://ico.org.uk/

Withdrawing Consent

You have the right to withdraw your consent for us to collect, process and store your data at any time. If you wish to withdraw your consent, please confirm this in writing to our Data Protection Officer at 2 James Watt Close, Daventry, Northants NN11 8RJ email team@theartizen.com

By withdrawing consent Campbells may be restricted in the way that they assist you.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or legal requirements.

The latest version will be posted on our website.

Last updated: July 2020

Need more information?

Can’t find what you’re looking for? Get in touch with The Artizen team for more information. Our gallery team are always happy to help and advise on any concerns you may have.

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